Shipping policy
Urbanbot ships furniture products to customers using available delivery and transportation services appropriate for the size and characteristics of the purchased items.
Because furniture can vary significantly in dimensions and weight, shipping arrangements and charges may differ between products and destinations.
Shipping Charges
Shipping charges are based on factors such as:
- Furniture size and dimensions
- Product weight
- Shipping destination
- Number of items
- Packaging requirements
- Delivery requirements
- Carrier or transportation costs
The applicable shipping charge will be displayed during the ordering process or otherwise communicated to the customer before the order is finalized.
Shipping charges start from $20.95 and may be higher depending on the furniture size, weight, destination, and applicable delivery requirements.
Order Processing
Orders are generally processed after payment has been successfully received and the necessary order information has been confirmed.
Processing time may vary depending on the product, inventory status, order volume, and fulfillment requirements.
Furniture items may require additional handling time because of their size and packaging requirements.
Delivery Time
Estimated delivery times may vary depending on the product, destination, carrier, inventory availability, and other circumstances.
If a specific shipping or delivery timeframe is stated on a product page or during checkout, that information will apply to the applicable order.
We do not guarantee a specific delivery date unless expressly stated as a guaranteed delivery commitment.
Tracking Information
When tracking information is available, it may be provided to the customer by email or through the applicable order information.
Tracking information may take some time to update after a shipment has been handed to the carrier.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an address needs to be corrected, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot always be guaranteed after an order has entered processing.
Large Furniture Deliveries
Large furniture may require special handling during transportation.
Customers should ensure that the delivery location is reasonably accessible and that the furniture can fit through applicable doors, hallways, stairways, elevators, or other access points.
Urbanbot is not responsible for issues caused by a customer's failure to verify access, measurements, or delivery conditions before ordering.
Delivery Inspection
Customers are encouraged to inspect packages and furniture upon delivery.
If visible damage is present, please photograph the packaging and affected areas and contact us promptly at hello@urbanbot.us.
Shipping Delays
Delivery may be affected by severe weather, carrier delays, transportation disruptions, inventory issues, incorrect address information, holidays, or other circumstances outside our reasonable control.
If we become aware that an order cannot be shipped within the applicable promised timeframe, we will provide appropriate notice and available options as required by applicable law.
Lost or Damaged Shipments
If tracking indicates that an order has been delivered but you cannot locate it, please contact us promptly so that we can review the shipment information.
For products damaged during transportation, please provide photographs and order details so that we can evaluate the matter and determine the appropriate resolution.