Privacy policy

Last Updated: September 24, 2026

Urbanbot ("Urbanbot," "we," "our," or "us") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit or make a purchase through urbanbot.us.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Billing address
Shipping address
Email address
Phone number
Order information
Payment-related information necessary to process transactions
Customer service communications
Information you voluntarily provide through forms or other website interactions
Technical information relating to your use of our website

We do not need to receive or store your complete payment card details when payment processing is handled by an authorized third-party payment provider.

How We Use Information

We may use collected information to:

Process and fulfill orders;
Arrange shipping and delivery;
Provide customer support;
Respond to inquiries;
Process returns and refunds;
Send order confirmations and service-related communications;
Maintain and improve our website;
Prevent fraud, abuse, and unauthorized transactions;
Maintain business and transaction records;
Comply with applicable legal obligations.

Payment Information

Payments may be processed through third-party payment processors.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Urbanbot does not intentionally request sensitive payment credentials through ordinary email communications.

Shipping and Service Providers

To fulfill orders, we may share necessary information with service providers involved in payment processing, order fulfillment, shipping, delivery, customer support, website hosting, analytics, or other legitimate business functions.

We only seek to provide the information reasonably necessary for the applicable purpose.

Cookies and Similar Technologies

Urbanbot may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the customer experience.

Depending on the technologies used on the website, third-party service providers may also use cookies or similar technologies for analytics, advertising, security, or other legitimate purposes.

You may be able to control certain cookie settings through your browser or device.

Communications

We may use your contact information to communicate with you regarding orders, payments, shipping, returns, customer service requests, and other transaction-related matters.

Where applicable, promotional communications may be subject to available opt-out or unsubscribe options.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal requirements, and enforce applicable agreements.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

Third-Party Websites

Our website may contain links or integrations involving third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of third-party services before providing information to them.

Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

Your Privacy Rights

Depending on where you live, you may have certain rights concerning your personal information, which may include rights to access, correct, delete, or otherwise manage certain personal information.

The availability and scope of these rights depend on applicable law.

To submit a privacy-related request, contact us using the information below.