Refund policy

At Urbanbot, we want customers to feel confident when purchasing furniture from our website. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

30-Day Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

To start a return, please contact us at hello@urbanbot.us before sending any product back.

Returns sent without prior authorization may not be accepted.

Return Conditions

To qualify for a return, the product should generally:

Be returned within 30 days of delivery.
Be unused or in resalable condition.
Be free from damage caused after delivery.
Include the original product components and accessories, where applicable.
Be adequately packaged to help prevent damage during return transportation.

Furniture that has been assembled, installed, modified, stained, damaged, or otherwise used beyond ordinary inspection may not qualify for a return unless the issue is related to a manufacturing defect or an error on our part.

Furniture Assembly

Customers should inspect furniture carefully before extensive assembly or use.

If a product is found to be damaged, defective, or incorrect upon delivery, please contact us before assembling or modifying the product whenever reasonably possible.

Return Shipping Costs

For returns due to customer preference, such as ordering the wrong size, changing your mind, selecting a different style, or no longer wanting the item, the customer may be responsible for return transportation costs.

Because furniture can be large and heavy, return shipping costs may vary depending on the item's dimensions, weight, packaging requirements, and return destination.

For products returned because they are defective, damaged in transit, incorrect, or otherwise due to an error attributable to Urbanbot, we will review the circumstances and determine the appropriate return shipping arrangement.

Damaged or Defective Products

If your furniture arrives damaged or has a manufacturing defect, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging, if applicable
Any other information reasonably requested by our customer service team

Do not dispose of damaged packaging before the issue has been reviewed, as photographs or packaging information may be necessary to evaluate a shipping-related claim.

Refunds

After an approved return is received and inspected, we will determine whether the returned item meets the applicable return conditions.

If approved, the refund will generally be issued to the original payment method.

The timing for the refund to appear in your account may depend on your payment provider or financial institution.

Unless otherwise required by applicable law, original shipping charges may be non-refundable for customer-initiated returns.

Non-Returnable Situations

A return may be declined when a product has been:

Used extensively;
Damaged after delivery through customer handling;
Modified or altered;
Stained or exposed to substances;
Improperly assembled or handled;
Returned outside the 30-day return period without an applicable exception.

Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable law.

Exchanges

We do not guarantee direct exchanges for furniture items. If you wish to replace an item, you may contact our customer service team to discuss the available options.